In general, you can visit our web sites on the Internet without telling us who you are and without providing any personal data about yourself. However, sometimes we or our partners need certain information from you.
You may provide us with some personal data in various cases. For example, you may provide us with certain details, such as your name and your postal or electronic (e-mail) address, so that we can contact you in order to process an order, or you may provide us with your credit card details in order to buy something from us. Our aim is to inform you how we will use these details before we collect them from you. If you tell us that you do not want us to use this information as a basis for further communication with you beyond the fulfilment of your requests, we will respect your wish. If you provide us with the personal data of another person, e.g. a spouse or a colleague, we will assume that you have their consent to provide them to us.
Use and sharing of personal information
The following paragraphs describe in more detail how we may use your personal data and with whom we may share them. Depending on the type of site of ours that you visit, one or more of these paragraphs may apply.
Processing your transaction
If you request something from one of our sites, e.g. a product or service, a callback or specific marketing material, we will use the details you provide in order to satisfy your request. For this purpose we may share your details with other parties involved, e.g. other departments of our company, our business partners, financial institutions, transport companies, postal or state authorities (e.g. Customs authorities). We may also contact you in relation to a transaction, as part of a customer satisfaction survey or for market research purposes.
Use for marketing purposes
The details you provide us through the site may also be used by us and by selected third parties for marketing purposes. However, we will try to give you in advance the option to choose whether or not you want your details to be used in this way.
Security and quality of information
Our aim is to protect your personal data and to maintain their quality. We apply appropriate measures and procedures, such as the use of encryption during the transfer of certain sensitive data, in order to protect your details and maintain their quality.
Supplementing information
From time to time we may supplement the details you provide us through the site with information from other sources, such as information confirming your address or other available information about businesses. We do this in order to keep the data we have collected accurate and to serve you better.
Disclosure of personal data
In certain cases we use suppliers for the collection, use, analysis and other processing of information. It is our practice to require those suppliers to handle the information in a manner consistent with this Personal Data Protection Statement.
Retention period
We will not retain personal data for longer than is necessary for the fulfilment of the purposes for which they are processed, including ensuring that our processing complies with applicable legal and regulatory obligations (e.g. audit procedures, retention for accounting or legal reasons, etc.), the resolution of disputes and the establishment, exercise or defence of legal claims.
Cookies policy
We collect the information referred to in the previous paragraphs through the use of various technologies, one of which is so-called “cookies”. A cookie is a set of data which may be sent from the site to your computer’s browser and is then stored on your computer as an anonymous trace, through which your computer can be recognised, but not you. You can set your browser to display a question before a cookie is received, so that you have the option of deciding each time whether to accept it. You can also disable cookies entirely in your browser. However, if you do so, some functions of the site may not work properly.
The cookies used on our site fall into 5 categories:
1. Strictly necessary
Strictly necessary cookies are essential for the proper operation of the website. Without them you may not be able to browse and use the functions of the site and, consequently, without these cookies we cannot offer effective operation of our website. These cookies do not identify you individually.
2. Usability
Usability cookies store usage data which affect the operation of the website to a large extent and facilitate the user’s next visit to the website. The data may be anonymous, while they are not available when the user browses other websites.
3. Statistics
These cookies collect information about the way visitors use the website, for example which pages they visit most often and whether they receive error messages from web pages. These cookies collect aggregated, anonymous information that does not identify any visitor. They are used exclusively to improve the performance of a website.
4. Targeting
These cookies are used to deliver content that better matches you and your interests. They may be used to display targeted advertising/offers, to limit advertising impressions or to measure the effectiveness of an advertising campaign. These cookies do not identify you individually.
5. Third Party Cookies
On our site we have added functionality provided by other sites (e.g. social networks) through specific plug-ins. For those plug-ins to work, the cookie is downloaded directly from the service providers to your device, without us controlling the settings of the cookies that come from those specific locations. For more information about cookies and their management, you can visit the corresponding locations of the third-party providers:
- https://policies.google.com/privacy?hl=en
- https://www.facebook.com/business/gdpr
- https://twitter.com/privacy
Disabling cookies
You have the option to disable cookies by changing the relevant settings in the browser you use. We should stress, however, that the website may not work properly if all cookies are disabled (see the description of the cookie types above).
Consult the table below and follow the appropriate link to obtain further information on how to disable and delete cookies:
- Chrome: https://support.google.com/accounts/answer/61416
- Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
- Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
For other browsers which are not listed here, please contact the provider of that browser or alternatively look for a “help” function in the browser.
Information about cookies
Should you wish for more information about cookies, the way they are used and also the way they apply to the use of your personal data, please visit the website http://www.aboutcookies.org.
Other personal data that we collect
Every access, successful or not, to areas of our site where a username and password are required may be logged for security reasons.
Also, for every visit we record the visitor’s IP address, for the sole purpose of protecting the site and the server hosting it from malicious users. The historical data (logs) are kept for a period of less than one year and are not disclosed to any third-party partner of ours.
Monitoring the quality of services
For certain online transactions you may need to call us or we may need to call you. Please bear in mind that these calls may be monitored and, in certain cases, recorded for staff training or quality assurance purposes.
Online advertising
Certain companies help us provide interactive on-line advertisements, such as advertising banners. These companies may collect and use information about customers, in order to help us better understand the offers, the promotional activities and the types of advertisements that appeal most to our customers. The information collected is aggregated and consequently cannot be linked to specific individuals. However, if you prefer that these companies do not collect such information, you can visit the site http://www.networkadvertising.org/ and follow the instructions to opt out of the collection of this information.
Disclosure required by law
Please bear in mind that, in certain cases, disclosure of information may be requested by a court or other state order, subpoena or warrant.
Links to sites that do not belong to us
Our sites may contain links to other sites. We are not responsible for the personal data handling practices of those sites, nor for their content.
Your rights
You may request access to your personal data, or to update or correct them. You also have the right to object to direct marketing activities. In addition, you have the right to object to the processing for reasons relating to your situation. Under the GDPR Regulation, you have the right to request the erasure, the restriction of access and the portability of your personal data. To access the request procedure, please contact us.
Right to lodge complaints
If you consider that our processing of your personal data is not in accordance with the applicable data protection legislation, you may lodge a complaint:
- Directly with us using the contact form.
- With the competent data protection authority. The names and contact details of the Data Protection Authorities in the European Union are available on the website http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.
Notification in case of changes
Whenever this statement is materially amended, a relevant notice will appear on the home page of our main site for a period of 30 days.